i999 Privacy Policy

At i999, we take your privacy seriously. This Privacy Policy outlines the personal information we collect when you use our platform, the purposes for which that information is processed, and the steps we take to keep it secure. By accessing or using i999's services — including our website, mobile experience, casino games, cricket betting, and payment features — you acknowledge that you have read and understood this policy.

This policy applies to all users accessing i999 from Bangladesh, including players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. We do not discriminate based on location within Bangladesh in how we handle your data. If you have questions about this policy, you may contact our support team at [email protected].

Information We Collect

i999 collects personal information to provide a safe, personalised, and compliant gaming environment. The categories of data we collect fall into two broad groups: information you provide directly, and information collected automatically when you interact with our platform.

Information You Provide Directly

• Full name, date of birth, and contact details (email address, phone number) provided during account registration.
• Identity verification documents (National ID, passport, or driving licence) submitted during the KYC process, as required under our responsible gaming obligations.
• Financial information necessary to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, or Mastercard — including transaction reference numbers and payment method identifiers.
• Communications you send to us, including support queries, feedback messages, and any documents you share during dispute resolution.

Information Collected Automatically

• Device and browser data: IP address, device type, operating system, browser version, and screen resolution. This data helps us detect unusual activity and tailor the mobile experience for Bangladeshi players on Android and iOS devices.
• Usage data: pages visited, time spent on each section, games played (including cricket betting markets, slots, live casino), bet amounts, and game session duration.
• Cookie and tracking data as described in the Cookies section below, including session cookies, persistent cookies, and analytics identifiers.

How We Use Your Information

The personal data collected by i999 is used exclusively for legitimate operational, security, and service-improvement purposes. Specifically, we use your information to:

• Create and manage your i999 account, authenticate your identity during login, and maintain the integrity of account records including transaction history, bonus status, and game history.
• Process financial transactions, including BDT deposits via bKash, Nagad, Rocket, and Upay, and BDT withdrawals to your linked payment accounts within Bangladesh.
• Conduct KYC verification and responsible gaming checks, including age verification to confirm that all players are 21 years of age or older, in accordance with our terms and platform standards.
• Personalise your gaming experience by recommending relevant cricket betting markets (BPL, T20 World Cup, IPL, Bangladesh Tigers matches), casino games, and promotional offers that match your preferences and activity history.
• Send you service communications such as account notifications, deposit confirmations, withdrawal updates, security alerts, and policy change notices. We do not send unsolicited marketing messages without your explicit opt-in consent.
• Detect and prevent fraud, money laundering, unauthorised account access, and other security threats. Usage patterns are analysed using automated and manual review processes to protect every player on the platform.

Sharing of Your Information

i999 does not sell, rent, or trade your personal data to any third party. However, in certain limited circumstances, we may share information with trusted partners and service providers who assist in operating the platform. All such partners are contractually bound to handle your data securely and in accordance with this policy.

Payment Processors

Financial transaction data is shared with payment gateway providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard) solely to process your deposits and withdrawals. These providers are not permitted to use your financial data for any purpose other than completing the requested transaction.

Technology & Security Partners

We work with game providers (including Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, and Ezugi) and platform technology vendors who may access limited technical data to ensure game integrity and platform performance. No personally identifiable information beyond what is operationally essential is shared with game studios.

Legal & Regulatory Disclosure

i999 may disclose personal data to law enforcement, regulatory authorities, or legal representatives where required by applicable law, court order, or where we reasonably believe disclosure is necessary to protect the rights, property, or safety of i999, its users, or the public. We will notify you of such disclosure where legally permissible.

Cookies & Tracking Technologies

i999 uses cookies and similar tracking technologies (including local storage, session tokens, and analytics pixels) to improve the performance, usability, and security of our platform. Cookies are small text files placed on your device when you visit our website.

We use the following types of cookies: (a) Essential cookies — required for login session management, security, and navigation; these cannot be disabled without breaking core functionality. (b) Analytical cookies — used to understand how players interact with our pages, identify popular games, and improve user flows. (c) Preference cookies — used to remember your language selection and regional settings (Bangladesh Standard Time, BDT currency display). We do not use advertising cookies to track you across third-party websites.

Data Security

i999 employs a layered security approach to protect the personal data of our players from Bangladesh and beyond. Our security infrastructure is continuously reviewed and updated to address emerging threats and reflect current best practices in online gaming platform security.

While no digital platform can guarantee absolute security, i999 takes all reasonable and commercially practical steps to maintain a secure environment. In the event of a data breach that is likely to result in harm to affected players, we will notify impacted users without undue delay.

Our Security Measures Include

• SSL/TLS encryption on all data transmissions between your browser or mobile device and our servers, ensuring that personal and financial information cannot be intercepted in transit.
• Encrypted storage for sensitive user data including passwords (hashed using industry-standard algorithms) and payment methodidentifiers, using access controls to limit who within our organisation can view these records.
• Two-factor authentication (2FA) options available to all registered i999 players to add an additional layer of protection to their account beyond the standard password.
• Regular internal audits and security assessments of our platform infrastructure to identify and remediate vulnerabilities before they can be exploited.

Your Rights as a Player

i999 respects the data rights of every player. As a registered user of our platform, you are entitled to exercise the following rights with respect to your personal data at any time by contacting us at [email protected]:

• Right of Access — request a copy of all personal data i999 holds about you, including account history, transaction records, and communication logs.
• Right to Rectification — request correction of inaccurate or incomplete personal data held in your i999 account profile.
• Right to Erasure — request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal record-keeping obligations.
• Right to Restrict Processing — request that we limit how we use your data in certain circumstances, for example while a dispute or correction request is being resolved.
• Right to Withdraw Consent — where data processing is based on your consent (such as marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

We will respond to all data rights requests within a reasonable timeframe. In some cases we may need to verify your identity before fulfilling a request to protect against unauthorised access to another person's data.

Data Retention

i999 retains personal data only for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable law. In practice, this means that active account data is retained for the duration of your account's existence plus a reasonable period thereafter to allow for dispute resolution, chargebacks, and audit purposes.

Following a verified account closure request, i999 will delete or anonymise personal data within a commercially reasonable period, except where retention is mandated by law (for example, financial transaction records which may be required to be kept for a statutory minimum period). Anonymised or aggregated data that cannot be linked back to an individual may be retained indefinitely for analytical purposes.

Third-Party Links & Services

i999's platform may reference or display content associated with third-party game studios and payment solution providers. While we take care to partner only with reputable providers, i999 is not responsible for the privacy practices or content of third-party services. Each third-party provider operates under its own privacy policy and terms of service.

If you choose to use a bKash, Nagad, Rocket, or Upay wallet to fund your i999 account, your interactions with those payment platforms are governed by those providers' own privacy policies. We encourage you to review them independently.

Age Restriction & Underage Players

i999 is strictly an adult gaming platform. All players must be 21 years of age or older to register an account, place bets, or access any real-money features on the platform. We collect date of birth during registration and conduct identity verification checks to enforce this requirement. If we discover that a player is under the age of 21, their account will be suspended immediately, all pending transactions will be cancelled, and any funds held will be dealt with in accordance with our Terms & Conditions.

Changes to This Privacy Policy

i999 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When material changes are made, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered players via email or an in-platform notification.

Your continued use of i999 after any policy update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically so you remain informed about how we protect your data. Archived versions of this policy are available upon request by contacting [email protected].

Contact Us About Privacy

If you have questions, concerns, or requests relating to this Privacy Policy or the personal data i999 holds about you, please reach out to our support team. We are committed to addressing all privacy-related queries promptly and transparently.

Email (plain text, not clickable): [email protected] — Our support team is available 24/7 and typically responds to privacy queries within 48 hours Bangladesh Standard Time (BST, UTC+6).