Terms & Conditions

1. Introduction and Acceptance of Terms

Welcome to i999, Bangladesh's trusted online casino and sports betting platform. These Terms and Conditions ("T&C") govern your access to and use of the i999 website, mobile interface, and all associated services. By creating an account, making a deposit, or placing any wager, you unconditionally accept these T&C in their entirety.

i999 reserves the right to amend these Terms and Conditions at any time. Continued use of the platform after any change constitutes your acceptance of the revised terms. It is your responsibility to review this page periodically. We will endeavour to notify registered users of material changes via email or on-site notification.

2. Eligibility and Account Registration

To register and use i999, you must meet all of the following eligibility conditions at the time of registration and at all times thereafter:

• You must be at least 21 years of age. Players must be 21 years or older to open an account or place any wager on i999.
• You must be accessing i999 from a jurisdiction where online gambling is not prohibited under applicable local law.
• You must provide accurate, complete, and truthful personal information during registration, including your full legal name, date of birth, and a valid contact number or email address.
• You must not be an employee, director, officer, or agent of i999 or any associated company, nor an immediate family member of any such person.

3. Account Management and Verification

Each user is permitted to hold one (1) account only. Opening duplicate accounts is a violation of these T&C and may result in all accounts being permanently closed and any outstanding balances being forfeited. If you suspect someone has opened an account on your behalf without your consent, contact our support team immediately.

i999 may require identity verification (KYC) at any stage. Verification documents may include a national ID card, passport, or driving licence, along with proof of address and proof of the payment method used. Failure to complete KYC within a reasonable timeframe may result in account suspension and withdrawal restrictions until the verification process is successfully completed.

4. Deposits, Withdrawals, and Payment Methods

i999 processes all transactions in Bangladeshi Taka (BDT). We support the following local payment methods for deposits and withdrawals:

• Mobile financial services: bKash, Nagad, Rocket, and Upay. These channels support instant BDT deposits subject to daily transaction limits set by the respective service provider.
• Bank transfers via Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank are accepted. Processing times for bank transfers may be longer than mobile financial service channels.
• All payment methods used must be registered in the name of the account holder. Third-party payments are not accepted under any circumstances. Deposits made from an unverified third-party source will be reversed.
• Withdrawal requests are processed within 24 hours under Bangladesh Standard Time (BST, UTC+6), subject to the completion of all applicable KYC checks. i999 does not charge fees on standard withdrawals, though your payment provider's own charges may apply.

5. Bonuses and Promotions

i999 may offer welcome bonuses, reload bonuses, free spins, cashback, and other promotions to eligible players. All bonuses are subject to wagering requirements (rollover conditions) before any withdrawal can be made. The specific rollover multiplier, qualifying games, and time limits for each promotion are stated in the individual bonus terms at the time the offer is presented.

Bonuses are intended for recreational play only. i999 reserves the right to withhold or void any bonus or winnings if we detect bonus abuse, collusion, arbitrage betting, or any other form of exploitation of promotional offers. Multiple accounts created to claim bonuses more than once will be closed, and any associated winnings will be forfeited in full.

6. Prohibited Activities

The following activities are strictly prohibited on the i999 platform and will result in immediate account suspension, forfeiture of funds, and may be reported to relevant authorities:

• Using the platform for any form of money laundering, fraud, or financial crime. i999 applies robust AML (anti-money laundering) checks and will report suspicious activity to the relevant authorities as required by applicable law.
• Attempting to hack, reverse-engineer, disrupt, or otherwise interfere with i999's servers, software, RNG systems, or any connected third-party game provider platforms.
• Engaging in match-fixing, collusion with other players, or any scheme to manipulate the outcome of any game or bet offered on i999. Such conduct is treated as a serious breach and will be referred to relevant sporting and legal authorities.

7. Intellectual Property

All content on the i999 platform — including but not limited to logos, graphics, user interface designs, text, software code, game assets supplied by our provider partners, promotional images, and audio-visual content — is the exclusive intellectual property of i999 or its licensed content providers. You are granted a limited, non-exclusive, non-transferable licence to access and use this content solely for personal entertainment purposes.

You must not copy, reproduce, modify, distribute, broadcast, publicly perform or display, sell, sub-license, or otherwise exploit any i999 content without prior written consent from i999. Unauthorised use of our intellectual property may give rise to civil claims and criminal proceedings.

8. Limitation of Liability

To the maximum extent permitted under applicable law, i999 shall not be liable to you for any of the following losses or damages, whether arising in contract, tort (including negligence), breach of statutory duty, or otherwise:

• Loss of profits, revenues, contracts, anticipated savings, data, goodwill, or wasted expenditure arising from your use of — or inability to use — the i999 platform or any of its features.
• Any indirect, special, or consequential loss including losses arising from service interruptions, technical failures, or delays beyond i999's reasonable control, such as network outages or payment processor downtime.
• Losses attributable to the actions or omissions of third-party game providers (such as Pragmatic Play, Evolution Gaming, Spribe, or Ezugi), payment processors, or telecommunications service providers whose systems interface with the i999 platform.

9. Privacy and Data Protection

i999 collects and processes your personal data in accordance with our Privacy Policy, which forms an integral part of these Terms and Conditions. We are committed to keeping your information safe and secure. Our platform uses SSL encryption to protect all data transmitted between your device and our servers.

We may share your data with trusted third parties — including KYC verification services, payment processors, and game providers — strictly as necessary to provide our services. We do not sell your personal data to unrelated third parties. For full details of how we collect, store, and use your data, please review our Privacy Policy page.

10. Responsible Gaming Obligations

i999 is firmly committed to promoting responsible gaming among all users. Gambling should be an enjoyable recreational activity, not a means of generating income or escaping personal problems. If you feel that your gambling habits are causing financial, emotional, or psychological distress, you are strongly encouraged to use i999's responsible gaming tools, including deposit limits, session time limits, and self-exclusion.

Players who have registered for self-exclusion must not attempt to circumvent that exclusion by registering new accounts. i999 takes self-exclusion requests very seriously and will take all reasonable steps to enforce them. For 21+ only — gambling is not suitable for everyone. Please play responsibly.

11. Governing Law and Disputes

These Terms and Conditions shall be construed and governed in accordance with applicable law. Any dispute arising out of or in connection with your use of i999 — including disputes relating to these T&C, individual bets, account decisions, or promotional awards — should first be submitted to i999's customer support team for resolution. i999 aims to resolve all disputes fairly and promptly.

If a dispute cannot be resolved through our internal customer support process, it may be escalated to an independent third-party mediator or arbitrator as mutually agreed. Nothing in this clause limits your statutory rights as a consumer under applicable Bangladeshi law.

12. Contact and Support

If you have any questions about these Terms and Conditions, wish to raise a complaint, require assistance with your account, or need to report a concern relating to responsible gaming, please contact i999's support team. Our dedicated team is available to assist players across Bangladesh — from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar — around the clock.

You may reach us at any time via the Support page on this website. We aim to respond to all enquiries within 24 hours (BST, UTC+6). For responsible gaming self-exclusion requests, we endeavour to action these within 48 hours of receipt.